Data Protection Policy

Joya79 Privacy Policy — Our Commitment to Protecting Your Data

Everything about how your personal data is collected, stored, and protected at Joya79 is clearly outlined here. We believe transparency is the best security.

Last Updated: January 2026
How we protect your data

Joya79's core data protection pillars at a glance

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SSL Encryption

All data transfers at Joya79 are secured with 256-bit SSL encryption — from login to payment, your privacy is protected at every step.

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No Data Shared with Third Parties

Your personal data is never sold or shared with advertisers or third parties. Only the information necessary to provide our services is used.

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Right to Access Your Data

You may request to view all information Joya79 holds about you at any time. You also have the right to request corrections if any data is inaccurate.

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Right to Delete Your Data

After your account is closed and the applicable retention period has passed, you may request deletion of your data, except where legal obligations apply.

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Cookie Controls

Joya79 uses cookies to enhance your experience. You can manage your cookie preferences through your browser settings.

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Secure Data Storage

Your data is stored on secure servers and verified through regular security audits. Unauthorized access is completely prevented.

01 Introduction

Joya79 (joya79.net) is a trusted online gaming and Sports Betting platform in Bangladesh. We believe that protecting each member's personal information is not just our responsibility — it is our commitment.

This Privacy Policy ("Policy") explains how Joya79 What types of information we collect, how it is used, who it may be shared with, and what rights you have over your data.

By using the Joya79 website or registering an account, you are considered to have accepted this Privacy Policy. Please read it carefully before using the platform for the first time.

In Summary: Joya79 uses your information solely to provide you with better service. Your data is never sold or shared with third parties for advertising purposes.

This Policy Joya79Applies to all services, mobile applications (if any), the website, and customer support channels. Joya79 acts as the data controller responsible for processing your personal information.

02 What Information Is Collected

Joya79 May collect the following types of information:

Personal Identification Information:

  • Full Name (as per National ID)
  • Date of Birth & Age Verification Details
  • Mobile number and email address
  • Current address (for KYC verification)
  • National ID or Passport Number

Financial information:

  • BKash, Nagad, Rocket numbers
  • Transaction history (deposits and withdrawals)
  • Balance and bonus details

Technical Information:

  • IP address and device information
  • Browser type and version
  • Login time and session data
  • Information Obtained from Cookies & Tracking Technologies

Gaming Behavior Information:

  • Gaming History & Favorite Games
  • Bet amount and frequency
  • Responsible Gaming Information

We only collect the information necessary to provide our services and meet our legal obligations.

03 How Information Is Collected

Joya79 Collects information in the following ways:

Directly from you:

  • Information provided during registration
  • Documents uploaded for KYC verification
  • Payment information provided when making a deposit or withdrawal
  • Information shared when contacting customer support
  • Information collected through participation in promotions or surveys

Automatically:

  • Through cookies and log files while browsing the website
  • From the platform's technical logs during gameplay
  • Information automatically saved during payment processing

From Third Parties:

  • Transaction confirmation details from payment processors (bKash, Nagad, Rocket)
  • KYC information from identity verification service providers
  • Security-related information from fraud prevention services
Data Sources Purpose Required?
Registration FormAccount creationYes
KYC DocumentsIdentity VerificationFor withdrawals
Payment InformationTransaction ProcessYes
CookiesExperience improvementNo
Gaming LogsFair Play GuaranteedAutomatic

04 Purpose of Data Use

Joya79 Uses your information for the following purposes:

  • Account management: For registration, login, account verification, and security
  • Service Delivery: To keep gaming, betting, payment, and support services running
  • Security: To prevent fraud, money laundering, and unauthorized access
  • Legal obligations: To meet KYC, AML, and other regulatory requirements
  • Improvement: To improve platform performance and enhance user experience
  • Contact: For sending important updates, transaction confirmations, and providing support
  • Responsible Gaming: To detect unusual gaming behavior and provide appropriate support
  • Promotions: To send you relevant offers and bonus information, with your consent

Important: Joya79 never sells your personal data to third parties for advertising purposes.

05 Data Sharing Policy

Joya79 May share your information in the following limited circumstances:

Service Provider Partners:

Only the information necessary to complete their work is shared with payment processors, game software providers, and KYC verification services. These partners are required to uphold the same data protection standards as joya79.

Legal authorities:

Your information may be disclosed to relevant authorities in response to a court order, regulatory directive, or legal investigation. In such cases, Joya79 is legally obligated to comply.

Fraud Prevention:

Limited information may be shared with industry fraud prevention and anti-money laundering networks.

Rest Assured: Outside of the above circumstances Joya79 Does not share your data with any third party — and certainly never sells it.

06 Cookie Policy

Joya79 Uses cookies to improve your website experience. Cookies are small text files stored in your browser.

Types of cookies we use:

  • Essential Cookies: Essential for maintaining login sessions and core site functionality
  • Functional Cookies: To remember your language preferences and other settings
  • Analytics Cookies: For monitoring and improving site performance
  • Security Cookies: For fraud detection and account protection

Cookie Controls:

You can block or delete cookies through your browser settings. However, disabling essential cookies may cause some site features to not function properly.

Chrome, Firefox, Safari, and Edge all offer built-in cookie management. Manage your cookie preferences via Browser Settings > Privacy.

07 Security Measures

Joya79 Follows the highest industry security standards to protect your data. Our security infrastructure includes:

  • 256-bit SSL/TLS Encryption — All data transfers are secured
  • Firewall Protection — Prevents unauthorized network access
  • Two-Factor Authentication (2FA) — An additional layer of security at login
  • Regular Security Audits — Managed by external specialists
  • Encrypted Database — Stored data remains encrypted at rest
  • Access control — Only authorized staff can access your information

That said, 100% security on the internet cannot be guaranteed. We encourage you to stay vigilant — use a strong password and never share your login credentials with anyone.

Suspicious Activity: If you suspect unauthorized access to your account, please contact us immediately [email protected]Contact us.

08 Data Retention Period

Joya79 Retains your data only for as long as necessary.

Data Type Retention Period Reason
Account information5 years after account closureLegal obligations
Transaction Records7 yearsAML/KYC Policy
KYC Documents5 years after the end of the relationshipRegulatory Requirements
Gaming History3 yearsDispute Resolution
Customer Support Logs2 yearsService Quality Improvement
Cookie DataAt end of session or 30 daysTechnical Requirements

Once the retention period expires, data is securely deleted or anonymized so that it can no longer be used to identify you.

09 Your Rights

Joya79As a member, you have the following rights over your own data:

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Right to Access Your Data

You may request to see what information Joya79 holds about you.

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Right to Rectification

You may request corrections to any inaccurate or incomplete information.

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Right to Erasure

You may request deletion of your data where no legal obligation requires us to retain it.

Right to Restrict Processing

You may request that the use of your data be restricted to specific purposes.

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Right to Data Portability

You may request a copy of your data in a machine-readable format.

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Right to Withdraw

Consent given for marketing communications may be withdrawn at any time.

To exercise these rights [email protected]Email us and we will typically respond within 30 days.

10 Children's Privacy

Joya79 Strictly prohibited for anyone under 18. We do not knowingly collect any information from minors.

  • Age is verified at the time of registration
  • Proof of age is mandatory during the KYC process
  • If we become aware that a minor has created an account, it will be immediately closed and all associated data will be deleted.

A note for parents: If you suspect your child has created an account on Joya79, please contact our support team immediately.

11 Policy Change Guidelines

Joya79 This privacy policy may be updated from time to time. In the event of changes:

  • The "Last Updated" date at the top of this page will be revised
  • Notifications will be sent to your registered email or via SMS for any significant changes
  • Continued use of the site after any changes will be considered acceptance of the updated policy
  • Your consent may be requested before any major changes

We recommend visiting this page regularly, especially before logging into your account.

12 Contact Us

If you have any questions about this Privacy Policy or any requests regarding your data, please contact us:

  • Email: [email protected]
  • Live Chat: Available 24/7 (via the chat icon on the website)
  • Language: Support is available in both Bengali and English
  • Response Time: Usually within 48 hours

Joya79Your privacy is our top priority. Please don't hesitate to reach out with any concerns.

Joya79's Commitment to Data Protection

We stand by you in action, not just in words

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Encrypted

All data is protected with 256-bit SSL encryption and cannot be accessed by any third party.

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Transparent Policy

What we do and what we don't — it's all laid out clearly on this page.

Quick Response

All data-related requests are responded to within 48 hours.

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Your Control

Full control over your data — view, correct, or delete it.

Play Responsibly

Your data is fully protected at Joya79

You've read our Privacy Policy. Now join Joya79 with confidence and enjoy the best gaming experience in Bangladesh — your data stays completely safe.

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